Care with Complete Peace of Mind
We engineered CareMate BD to solve the deep anxiety families face when welcoming outside caregivers into their homes. Here is how our admin-mediated system protects everyone.
Rigorous 9-Step Verification & Clinical Screening
Before any caregiver appears on our marketplace, their government National ID card is cross-referenced with national databases. We verify local police clearance certificates, clinical nurse diplomas, reference checks with past employers, and in-person interviews at our Care Operations Center in ICT Tower, Agargaon.
Admin-Mediated Matching & Schedule Confirmation
When you select a caregiver and submit your booking request, our Care Coordinators personally evaluate your patient's mobility, medical requirements, and specific dietary needs. We confirm the caregiver's availability and review the care plan before sending the assignment to the caregiver.
Escrow Protection (bKash, Nagad & Bank)
You never hand over cash directly to unfamiliar staff. Payments are held in secure CareMate escrow. If a caregiver fails to report or fails to satisfy your standards, our Care Managers immediately initiate a replacement or refund according to our service guarantee.
24/7 Care Coordination & Replacement Guarantee
Throughout the booking duration, our support team monitors daily attendance. In the rare event of caregiver illness or personal emergency, our standby pool deploys an experienced replacement caregiver to your home within 4 hours.